At Community Visiting Nurse Association, quality of care is a major focus. An integral part of Quality Improvement involves OBQI, or Outcome Based Quality Improvement. Through the OBQI process, we can evaluate data and statistics and benchmark our agency with other agencies in the region as well as nationally.

We are continuously analyzing our data which is reported through Home Care Compare and OCS (Outcome Concept Systems). This process enables us to benchmark our data against other regional and national home care providers.  It allows us to monitor our quality of care. Some of the outcomes that are analyzed are:

• Percentage of patients who get better at walking or moving around
• Percentage of patients who have less pain when moving around
• Percentage of patients who stay the same (don’t get worse) at bathing
• Percentage of patients who had to be admitted to the hospital
• Percentage of patients who need urgent, unplanned medical care

 

In keeping with Community Visiting Nurse Association's commitment to provide a safe environment for our clients, the agency has instituted two programs that have been very successful, the Falling Star Program and the Fire Safety Program.

The Falling Star Program identifies clients at risk for falls during their initial assessment.  If the client is identified to be at risk, the nurse works with him/her and the care giver in putting safety measures in place in the home.

The Fire Safety Program was developed to identify clients who do not have working smoke detectors in their homes.