At Community Visiting Nurse Association, quality is a major focus. Through the Outcome Based Quality Improvement (OBQI) process, we can continually evaluate data and statistics to benchmark our agency with other home care providers regionally and nationally.
Our activities and outcomes are also evaluated by independent organizations for accreditation. We are accredited by the nationally-recognized Community Health Accreditation Program (CHAP). The CHAP accreditation process utilizes standards of excellence that are driven by considerations of management, quality, client outcomes, adequate resources and long term viability. In addition, Community VNA is a premier campaign participant in the 2010-2011 Home Health Quality (HHQI) National Campaign. The campaign is a grassroots movement designed to unite home health stakeholders and multiple health care settings under the shared vision of reducing avoidable hospitalizations and improving medication management. Community VNA also participates in quality programs initiated by Home Health Care Quality Strategies of New Jersey, Inc., designated by Medicare as the State’s quality organization.
We are also certified by Medicare and Medicaid and licensed by the State of New Jersey. Community VNA is affiliated with the United Way of Somerset County.
Our Telemedicine program uses state-of-the-art technology to monitor a patient in his or her home by using a two-way audio-video or separate data unit. Telemedicine allows patients to record blood pressure, pulse, blood glucose level, oxygen saturation and weight. They transmit the data to a specially-trained nurse over the phone for review. Telemedicine is part of our Chronic Care Program, which assists patients with congestive heart failure and/or diabetes to manage their chronic illness and remain safely in their homes.
Safety is the goal of two successful programs we have initiated to provide a safe environment for our clients. Our Falling Star Program identifies clients at risk for falls. The nurse works with him/her and the caregiver to put safety measures in place in the home. Our Fire Safety Program was developed to identify clients who do not have working smoke detectors in their homes. Smoke detectors are provided free of charge through local and state fire prevention services. Installation is made possible by the local Handyman Program run by the Somerset County Office on Aging.
There is nothing we appreciate more than hearing from so many of our satisfied clients. The agency utilizes Press Ganey Associates, Inc., to tabulate and benchmark its patient satisfaction survey results regionally and nationally. In the July, 2010, survey, Community VNA attained a 99% patient satisfaction rate. In addition, our clients send us letters, notes, donations and even poems to commend us on our service. Recently we received this poem from a satisfied patient:
A grateful thank you for Kishor
I couldn’t hope for anything more.
Exercises he helped me through
I’ll continue each day to do.
My back feels better and better each day.
He showed me how to walk the right way.
Hands ache less, legs feel stronger.
My gait has gotten a little longer.
Many blessings on all caregivers abound
A better group will not be found.